Application Support Team Lead - TechnologyUK Job in Middlesex, IT & Internet, Analyst Career, Jobs in Sky
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Application Support Team Lead - TechnologyUK job in Osterley

 

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Job Title - Application Support Team Lead - TechnologyUK


Sky is Europe's leading entertainment company and serves 21 million customers across five countries. Our business in the UK and Ireland has come a long way since starting out as a satellite broadcaster in 1989 and we're not stopping there. We're home to award-winning teams for everything from Customer Service to Marketing, from Technology to Finance, meaning there's plenty of opportunity for you, no matter what your career goals.

The Platforms and Engineering Team are responsible for all key non-customer systems within the estate such as Active Directory, Exchange, Lync, Identity Management, Citrix, Client Technologies etc. The team have end-to-end responsibility for their platforms such as design, strategy and support.

We now have an exciting new vacancy for an Application Support Team Leader.

As a valued employee of Sky, you'll benefit from a free Sky+HD premium package, an excellent pension scheme, private health care and a share save scheme. There's a range of other benefits to help you make valuable tax and national insurance savings too.

Your Key Responsibilities: 

The mission of the Platforms and Engineering team is to provide highly reliable and secure technology platforms for our Enterprise users, supporting Sky's strategy across Europe, delivered by innovative, world-class professionals.

The Client Technologies Team provide the highest level of consultancy and engineering support for both Windows, Mac and Corporate applications. The Corporate Application Support team delivers support for applications purchased from external companies so does not require a high degree of technical ability, but does require proficient technical understanding.

Application Support Team Leader to lead and provide high quality operational and technical application and systems support to internal business functions.

•Manage and provide support for various business applications

•Input and sometimes lead IT strategy in developing and modernising application infrastructure, some cloud based and some hosted internally

•Ensure incidents and problems are managed and resolved effectively to minimise the adverse impact to the business

•Undertake root cause analysis to prevent reoccurrence of incidents

•Play a lead role in system changes and support the implementation of changes

•Undertake process improvements

•Mentor and coach the team technically and personally (soft skills)

•Regularly communicate with business stakeholders and internal IT teams

•Ability to be organised and flexible in a fast paced organisation

•Respond to changing business needs & requirements as needed, ensuring achievable expectations are set

•Be determined, personable and act as an advocate for the team

Your Skills

•Degree qualification in related ICT field or equivalent experience.

•Supervisory or management experience within an enterprise environment supporting critical business applications, including recruitment and selection, 1:1s, appraisals, individual and team performance, KPIs, attendance, etc

•ITIL V3 qualified.

•Experience of incident and change management processes.

•Experience with supporting multi-tier applications.

•Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions. 

•Project Management qualification beneficial

•Condeco or other alternative room booking system

•iManage Work or alternative document management system

If you're ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today 

Happy to talk flexible working

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

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Find out what it is like to work at Sky
Job Title  —   Application Support Team Lead - TechnologyUK
Job Ref  —   35522
Employer  —   Sky
Industry/Job Sector  —   IT & Internet
Analyst
Country  —   UK
Location  —   Middlesex
City  —   Osterley
Address  —  
Closing date of applications  —   26/03/2017
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