Head of Field (North) Job in West Lothian, Senior appointments Career, Jobs in Sky
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Head of Field (North) job in Livingston


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Job Title - Head of Field (North)

Head of Field (North)
Location - UK

Sky is Europe's leading entertainment company and serves over 22 million customers across five countries. Our business in the UK and Ireland has come a long way since starting out as a satellite broadcaster in 1989 and we're not stopping there. We're home to award-winning teams for everything from Customer Service to Marketing, from Technology to Finance, meaning there's plenty of opportunity for you, no matter what your career goals.

We have a fantastic opportunity for a Head of Field. The purpose of this role is to create and execute customer, people and operational strategies to achieve the Customer Service Group vision to offer the best service in the country.  

The perks

As a valued employee of Sky, you'll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme, private health care and a share save scheme. There's a great range of other benefits to fit around your needs too.

Your key responsibilities

You will be responsible for leading a team of regional managers, their team managers and circa 1000 engineers carrying out satellite and broadband installation and service visits in customer homes and commercial premises.  This role requires a strong leader to do the right thing by their people and customers, against a backdrop of maximising the performance of their department. 

• Strong focus on employee engagement to deliver operational performance and employee satisfaction
• Leading cultural and operational change
• Increasing diversity in the  workforce
• Maximising the performance of the department and optimising efficiency
• Removing barriers, encouraging empowerment and releasing the potential of employees to deliver great customer solutions
• Leading a culture where safety and wellbeing is of the highest priority
• Excellent operational leadership with the ability to motivate others to achieve

Your Skills

• Able to demonstrate the ability to develop and successfully deliver a business strategy
• Experience of leading large scale field based operations
• Strong people manager with the ability to motivate, empower, coach and develop 
• Experience of managing significant operation budgets
• A self-developer: can demonstrate thought leadership in the development of people and process improvement
• Proven communication skills in a Field based volume environment

Additional Information

• Location: This role will be field based
• Extensive travel to your sites and other Sky sites will be required
• You will be away from home on average 1 - 2 nights per week
• You will need a full valid UK driving licence

If you're ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today

Happy to talk flexible working

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

Believe in better


Find out what it is like to work at Sky
Job Title  —   Head of Field (North)
Job Ref  —   35584
Employer  —   Sky
Industry/Job Sector  —   Senior appointments
Country  —   UK
Location  —   West Lothian
City  —   Livingston
Address  —  
Closing date of applications  —   26/03/2017
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