Cyber Security Service Manager Job in Birmingham, IT & Internet Career, Full-Time Jobs in Atos
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Cyber Security Service Manager job in Birmingham

 

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Job Title - Cyber Security Service Manager

Salary: Car allowance + bonus + benefits

Company Information


The Big Data and Security Service Line in the UK provides a range of Managed Security Services to clients from a purpose built Security Operations Centre (SOC) in the West Midlands. Successful candidates will join a rapidly growing Cybersecurity team that is continually dealing with emerging threats and vulnerabilities.

Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services.


Job Description


Providing a Service Management single point of contact for all BDS Cyber delivered services in scope and in line with ITIL best practice ensuring efficient & effective delivery to end customers, supporting the profitability of Atos and developing services aligned with the needs of the business and its customers.

Key Accountabilities and Responsibilities


*Technology ◦High level understanding of technical concepts for services delivered by the team
◦Reports information and metrics
◦Manages any electronic documentation
◦Provide professional and technical advice to projects and the service delivery work undertaken by the area

*People ◦There may be line management or deputising responsibilities as part of this role

*Customer ◦Manage customer escalations
◦Attend and provide input to customer service reviews
◦Interface with Customer Service Managers to ensure customer satisfaction with services delivered
◦Identify and manage technical and business change within the service and customer base
◦Develop and maintain effective relationships with key customer contacts, internal delivery units and 3rd party suppliers

*Business ◦To provide a single point of contact for services in scope
◦Manage the delivery of services to service level targets, including monitoring performance and reporting
◦◦Participation in high severity and major incidents as per Atos processes
◦Contribution to and accountability for major incident reviews ensuring all necessary actions are undertaken to rectify and prevent recurrence of any major incident
◦Assist in identification of business opportunities
◦Assist business development by creating/supporting detailed business cases for changes to services and participation in the IT investment process
*Financial ◦Financial management of services in scope, includes creation, understanding and management of cost base and recovery of charges
◦Seek opportunities to lower the cost of ownership for services in scope, includes technology, process and people
◦Manage the delivery of services with suppliers (Atos or third party) to ensure that quality of service and cost effectiveness is maintained

*Outputs and Deliverables ◦Provide service documentation for use within the team and external to the team
◦Delivery of service to SLAs
◦Monthly management reports
◦Analysis of key performance indicators, providing input to improvement plans and delivery of associated tasks
◦Documentation of Processes associated with responsible services
◦Provide input to and ensure progress against risk, issues and improvements registers


Job Requirements


Essential Skills


*SC Security Clearance (capable)
*Born in UK or EU (Customer Security Clearance Requirement)
*Fluent English language Oral and Written skills
*Able to communicate with stakeholders on a day to day basis via telephone, email and face to face.




*Core experience in ITIL service delivery
*ITIL Foundation Certified or equivalent
*Deep customer & delivery experience
*Experience of crisis management and providing leadership in such situations
*Timely decision making and decision quality
*Management and business process skills and abilities;
*Communication skills - both written and verbal;
*Build good relationships with key stakeholders;
*Can make informed decisions on selection and execution of all relevant approaches across a wide field, either in a management or advisory capacity.
*Demonstrates leadership skills on a regular basis.
*Demonstrates effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally.
*High degree of accuracy and attention to detail
*Ability to organise and prioritise work in an effective manner
Ability to work under pressure and remain decisive
Desirable Skills
*A detailed understanding of cyber security topics, the latest trends and threats
*ITIL Expert certification
*Information Security certification


Additional Information

Compensation and Benefits

A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Your Application


If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities. If there is anything we can do to help you, please let us know: ARChelpdesk@atos.net
Find out what it is like to work at Atos
Job Title  —   Cyber Security Service Manager
Job Ref  —   227881_1487328444
Employer  —   Atos
Job Type  —   Full-Time
Industry/Job Sector  —   IT & Internet
Location  —   Birmingham
City  —   Birmingham
Salary within  —   £50000 - £75000 / year
Address  —  
Closing date of applications  —   17/03/2017
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