Service Desk Analyst - Costain - Bristol Job in Bristol, Customer services, Call centres, IT & Internet, Analyst Career, Full-Time Jobs in Costain
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Job Title - Service Desk Analyst - Costain - Bristol

Position Description
We are looking for a candidate to join our Service Desk team, which supports Costain technology products and services delivered to our clients. The primary objective of the role is to act as first point of contact for customers; troubleshoot, diagnose and resolve problems and/or escalate to the 2nd line support team to investigate and resolve.

On a daily basis, you will maintain ownership of faults and provide timely updates to both internal and external customers; ensuring faults are given the correct level of priority and meeting service level agreements. There is also an opportunity for the right candidate to train with our 2nd line support to expand their technical knowledge and help assist with 2nd line queries.

The role will be shift based; covering 8am until 6pm Monday to Friday and will require flexibility within this timeframe.

Responsibilities include, but are not limited to:

-Dealing with incoming faults over the phone and via email
-Logging incidents and faults on our service software and prioritising them in line with project procedures
-Liaising with customers/engineers and providing regular updates
-Maintaining ownership of faults until resolution, ensuring all faults are progressed and cleared within SLA (escalating to 2nd/3rd line support where appropriate)
-Diagnosing and resolving issues at first point of contact
-Performing system admin duties and proactive system checks
-Undertaking training in Costain's technology products
-Various administrative tasks including collating reports, managing users and passwords, etc...

Required Experience
Ideally to have some previous experience within a service desk role within an IT or Technical Environment. However this is not essential as Training will be provided.

Personal Attributes
-Computer Literate - additional training will be given
-Willingness to learn
-Attention to detail
-Excellent interpersonal skills
-Problem solver
-Works to own initiative
-Team player
Employer Description
Costain is one of the UK's leading engineering solutions providers, delivering integrated consulting, project delivery and operations and maintenance services to major blue-chip customers in targeted market sectors.

  • © Costain 2014
Find out what it is like to work at Costain
Job Title  —   Service Desk Analyst - Costain - Bristol
Job Ref  —   JOB-2206
Employer  —   Costain
Job Type  —   Full-Time
Industry/Job Sector  —   Customer services, Call centres
IT & Internet
Country  —   UK
Location  —   Bristol
Post Code  —   Bristol
Address  —  
Closing date of applications  —   18/06/2017
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