Consultation Manager Job in , Career, Permanent Jobs in Heathrow Airport Holdings
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Consultation Manager job


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Find out what it is like to work at Heathrow Airport Holdings

Job Title - Consultation Manager

  • Closing Date for Applications - 25 May 2017
  • Permanent Role
  • Band D

Heathrow is the UK's premier international airport and one of the world's major hub airports, flying people for business, tourism and to visit friends and relatives around the world. We provide the facilities and services for over 80 airlines flying around 75 million passengers a year to over 180 destinations worldwide and play an important economic role connecting the whole of the UK to global growth. As one of the largest single site employers there are over 76,000 people working at Heathrow, for over 400 companies, working together to achieve our vision of giving passengers the best airport service in the world. Heathrow is like a small city - fast moving, diverse, forward thinking - right at the heart of the nation's global connections and with a world of opportunity.

Job Overview

To support in the implementation of a comprehensive consultation strategy for the expansion Development Consent Order (DCO) and airspace change programme, so that Heathrow secures the necessary consents in a timely and cost effective manner, delivered in line with our corporate values.

Principal Accountabilities
  • Support the development and implementation of an ambitious and innovative consultation strategy with robust systems of recording and feedback of issues raised; including producing clear client briefs for consultant work activities and managing our nominated undertakers and delivery agents and interfacing effectively with HAL colleagues.
  • Support the development and implementation of a detailed programme and plan for statutory, public and stakeholder consultation that means that Heathrow's interests are protected and that the expansion programme is not delayed. Accountable for delivering key elements of this, as agreed with the Head of Consultation.
  • Work very closely with the Heathrow Communications team to ensure the expansion consultation strategy dovetails with existing engagement strategies and tactical plans, building on existing relationships, where possible.
  • Work proactively with technical experts to ensure consultation material produced meets planning requirements and are fully accessible to public audience. Proactive management of interfaces is critical for this role.
  • Act as deputy for the Head of Consultation, as required, including interacting with Programme governance.
  • Ensure process is robust and recorded, and systems are in place for managing budget, progress and risks.

Qualifications and Experience
  • Detailed knowledge of stakeholder engagement and consultation
  • Thorough understanding of Heathrow's strategy and those of key external stakeholders (e.g. local authorities)
  • Strong written, verbal, communication, influencing and negotiating skills.
  • Experience of managing multi-disciplinary teams

Business Behaviours

Take Ownership
  • Leads, engages and deliver outcomes

Work as a Team
  • Creates a culture of collaboration, based on strong betworks & relationships

Focus on Results
  • Develops & delivers the strategy with a clear focus on priority outcomes

Our plans are ambitious ones. And our people equally so. That's why we recognise and value the contribution that everyone makes. In return we offer great benefits. These include our employee assistance programme, pension, healthcare and travel offers, plus a wide range of development opportunities to take your career further.


Find out what it is like to work at Heathrow Airport Holdings
Job Title  —   Consultation Manager
Job Ref  —   934
Employer  —   Heathrow Airport Holdings
Job Type  —   Permanent
Address  —  
Closing date of applications  —   25/05/2017
Closing date of applications  —   25/05/2017
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