Viewer Services Supervisor Job in West Midlands, Career, Jobs in ITV
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Viewer Services Supervisor job in Birmingham


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Job Title - Viewer Services Supervisor

Customer Service Supervisor
Fixed Term Contract- Maternity cover

ITV is the biggest commercial television network in the UK. Behind every famous face, there are hundreds of others, all doing their bit to make things happen. We love telly, we're passionate about content and most importantly we understand our audiences. As a growing international company, we're commercially minded and have a global focus. We're all about pushing the boundaries and being innovative.

An opportunity has arisen for Customer Services Supervisors to join ITV Viewer Services team working across all ITV shows. You will offer first line support for the day-to-day operations of the Viewer Service Officer teams and you will be responsible to answer first line enquires of staff and viewers.
Our Supervisors are responsible for ensuring the team meets the key performance indicators, agreed service levels and quality targets set in order to drive viewer loyalty. You will be managing a shift pattern and will be expected to work some unsociable hours during the week and weekends to support our programmes

The role will also involve promoting the profile of the Viewer Services team by improving communication channels with internal partners and building relationships. Effectively manage business processes within the Team including, attendance and productivity reporting to ensure Customer satisfaction and accurate flow of information to internal departments.

To be considered, you will need to demonstrate the following skills:

  • Previous experience leading and motivating teams to achieve results
  • Experience and understanding of coaching techniques and providing effective feedback
  • Numerate and literate with the ability to pay close attention to detail
  • Previous experience of a customer service orientated environment ideally in a contact centre environment handling complaints
  • Ability to multitask and prioritise work effectively with a flexible approach.
  • A team player with a co-operative approach to colleagues and external contacts.
  • Can make timely and quality decisions.
  • Inbound and Outbound experience
  • Passion for delivering excellent customer skills

Please note operational hours are from 06:00 - 17:00 Monday - Friday. Transport will be provided when required to start at 06:00am

Our people are our greatest asset and, as an equal opportunities employer, we welcome applicants from diverse backgrounds to work both in front of and behind the cameras.

"ITV, where creativity, diversity and collaboration put us right at the heart of popular culture."
Find out what it is like to work at ITV
Job Title  —   Viewer Services Supervisor
Job Ref  —   170001BK
Employer  —   ITV
Country  —   UK
Location  —   West Midlands
City  —   Birmingham
Address  —  
Closing date of applications  —   19/06/2017
We make sure that all of the employers on our site have made a commitment to being inclusive employers offering equal opportunities to all regardless of an individual’s ethnicity, gender, age, disability, sexual preference, religious beliefs and commitments

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